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Volkswagen Eos MY2010-2014 and Crafter MY2006-2016 Recall

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Volkswagen Group Australia Pty Ltd — Volkswagen Eos MY2010-2014 and Crafter MY2006-2016

PRA No.2019/17797Date published25 Sep 2019Campaign number69Q7/69V5Product description

Volkswagen Eos
Model Years 2010-2014
Supplied between 1 January 2009 and 1 January 2015
Front drivers side inflators
1 454 vehicles nationwide

Volkswagen Crafter
Model Years 2006-2016
Supplied between 30 June 2006 and 01 Jan 2017
Front driver’s side inflators
2 210 vehicles nationwide
Front passenger’s side inflators
1 423 vehicles nationwide

5 087 affected vehicles

Identifying features

VIN (Vehicle identification number)See attached VIN listsEos VIN list.xlsx (27.59 KB)Crafter Passenger VIN list.xlsx (27.92 KB)Crafter Driver VIN list.xlsx (37.73 KB)

What are the defects?

Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.

What are the hazards?

In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.

What should consumers do?

Volkswagen will be contacting affected consumers. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://au.volkswagen.com.au/find-dealer/ to arrange for a replacement airbag inflator free of charge.

Consumers who are unsure whether they are affected can also use the Volkswagen VIN look-up/FAQ tool at www.volkswagen.com.au/en/about-volkswagen/airbag-recall.html

Alternatively, consumers can use their registration plate number to check if their vehicle is affected by visiting: http://www.ismyairbagsafe.com.au

We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.

Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recallSupplierVolkswagen Group Australia Pty LtdTraders who sold this product

Authorised Volkswagen DealersWhere the product was soldNationally

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

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